Yes, there may be additional fees beyond the listed price. These can include taxes, service charges, and optional extras such as spa treatments, meal upgrades, or activities. We recommend checking the details on your booking confirmation or contacting our reception for a complete breakdown of any potential additional costs to ensure a clear understanding of your total expenses during your stay.
Yes, it’s a good idea to print a receipt to show at the hotel reception. Having a physical copy of your booking confirmation or receipt can help streamline the check-in process and ensure that all your reservation details are accurate. However, if you prefer to go paperless, a digital copy on your smartphone is usually acceptable as well.
The cost of organizing a private company group event at Hotel Sunray varies depending on the size of the group, the duration of the event, and specific requirements such as catering and amenities. For a tailored quote and to discuss your event needs, please contact us directly, and our team will be happy to assist you in planning an unforgettable experience!
Our refund policy at Hotel Sunray is designed to provide flexibility and peace of mind. If you need to cancel your reservation, please do so at least 48 hours prior to your scheduled arrival to receive a full refund. Cancellations made within 48 hours may incur a charge equivalent to one night’s stay. For non-refundable rates, please check the booking details at the time of reservation, as these rates do not qualify for refunds. We recommend reviewing our terms and conditions or contacting our front desk for any specific inquiries regarding your booking.
No, we do not offer a 30-day money-back guarantee. If you have any questions or need further information, please feel free to contact our support team, and we’ll be happy to assist you.
At Hotel Sunray, we primarily accept Sri Lankan Rupees (LKR). For your convenience, we also provide currency exchange services to ensure a smooth experience during your stay.
Hotel Sunray Kandy
117/8 Anagarika Dharmapala Mawatha
Kandy 20000
Tel.: +94 (77) 555 0445
Tel.: +94 (77) 555 0455
Tel: +94 (81) 2222207
info@hotelsunray.lk